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Training
Self-Paced Courses
Instructor-Led
Deep-Dive Workshops
Facilitation
The Team
Insights
Contact
Home
Courses
Workplace Essentials Series
Six Sigma: Entering the Dojo
Curriculum
7 Sections
19 Lessons
Lifetime
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Course Overview
5
1.1
Course Overview
1.2
Learning Objectives
1.3
Supplementary Materials
1.4
Pre-Assignment
1.5
Pre-Course Assessment
10 Questions
Six Sigma Basics
2
2.1
Introduction to Six Sigma
2.2
DMAIC and DMADV Frameworks
Improvement Tools
4
3.1
Check Sheets and Flowcharts
3.2
Scatter Diagrams and Histograms
3.3
Pareto Analysis, Control Charts, and Cause-and-Effect Diagrams
3.4
Improvement Tool Activity
Management Tools for Generating Ideas
2
4.1
Brainstorming and Affinity Diagrams
4.2
Other Idea Generating Techniques (Benchmarking & Quality Audits)
Continuous Improvement
3
5.1
Incremental vs. Breakthrough Improvement
5.2
How to Carry Out a Six Sigma Continuous Improvement Project (DMAIC Steps)
5.3
Practical Project Application
Customer Relationships
2
6.1
Customer Satisfaction
6.2
Obtaining Customer Feedback (RATER Model)
Course Wrap-Up & Assessment
3
7.1
Recommended Reading List
7.2
Personal Action Plan
7.3
Post-Course Assessment
10 Questions
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